Email us at

If you have an enquiry regarding an existing order, faults, issues or sales please feel free to contact our Customer Service Team at

Call us on +44 (0)2081506610

Our Customer Service office hours are

  • Monday to Friday: 09:00 - 17:00

Please use the following email addresses relating to your enquiry if you prefer to contact us via email or outside our telephone hours.

If your enquiry is related to an existing order please make sure that your order number is ready to hand for your enquiry to be dealt with as quickly as possible.



Write to Us

You can also write to us at the following address:

Planet Neon
Customer Services
Unit 4 - Avocet -Trinity Business Park
Trinity Way, London, E4 8TD
United Kingdom


We will always do our best to ensure all that purchase a product from Adaptive LTD are fully satisfied with our products and services. We understand that certain things may cause issues for our customers and in the unlikely event of an issue we encourage our customers to contact our dedicated customer services team, who would like the opportunity to make things right for you as efficiently and quickly as possible

We value all feedback and are dedicated to finding solutions to all our customer’s concerns. Please contact our customer relations at for all feedback that you would like to provide for us. We take all feedback very seriously and will ensure that all feedback is taken into consideration to avoid any future errors.